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Cannot connect to the server …

That’s the message that made my January not so much fun 🙂

Here’s what happened …

For most of January I’ve been unable to access my website.  Seriously.   I haven’t been able to see the front of my site, my server or access the backend of  my site for any length of time.

The only way that I was checking to see if my site was up was relying on monitoring tools,  a proxy server and http://www.downforeveryoneorjustme.com/

Everyday I would start my ritual of wake up and try and access my site.   I would usually be able to login for about half an hour before I was locked out of my site and could no longer access it from my computer, my windows VPS,  or Manage WP

My first thought was that my web host was being a bit too keen with the firewall that was part of the web hosting so I asked them to check.   It seemed at first that this was the problem.   I had done something “sketchy” to trigger off a firewall alarm bell and ban me from my own site.     Yes, the sketchy thing I had done was change my WordPress theme 🙂

The web host did all sorts of fiddling about with firewalls and whatnot and then suggested maybe it was a security  problem.

The guys at Sucuri monitor the site so I flicked the problem to them.   By this stage,  I was hoping that it was a security problem because I know that Sucuri would have it fixed in hours and I would be back in business.  Well Sucuri worked their fingers to the bone (multiple times) and found nothing that was causing the lock out for me.

After a lot of head scratching it was back to the web host for more tests, inspect plugins and fiddle with firewalls.   Long story short – nothing worked.   By this stage 10 days had passed and to say that I was getting annoyed might be the understatement of the year 🙂

The next suggestion was perhaps it was a computer infection.   I shudder to think that my pretty Mac has any sort of infection, but playing safe I duly subjected her to a ton of software, multiple times to give her a thorough cleanse.  Long story short, my pretty Mac had nothing wrong with her.

By this stage, the only option left was to move servers and see if that was the magic cure I was looking for.

Problem -How do you move servers when you can’t access your site or server?

Actually that was the easiest problem for me to solve.  I just trusted the job to someone who I knew could and would do it and knows WordPress.

The server move didn’t go as smooth as I had hoped as the server hadn’t been configured to suit this WordPress layout.   After several hours of waiting while the new web host fixed that issue the site was then migrated over to its new house (virtually at the stroke of midnight).

I had hoped that the server move would fix the problem and that I would wake up Saturday morning and be able to access my site.

Nope.

By this stage I had tried:

  • web hosting firewalls
  • plugin conflicts
  • security issues
  • computer viruses
  • moving web hosts

Logically, if I couldn’t see my site, and there was nothing wrong with my computer or the server or the website then the problem had to be closer to home.   It had to be the modem or router that was putting in place a firewall that allowed me in briefly (getting my hopes up) and then locking me out.

A quick search of the forums revealed that this is an issue and the way to solve the problem is just to simply reboot the modem.   Sheesh if only I had thought of that two weeks ago!

After rebooting the modem, I had my usual half an hour play in the site before I was locked out.    

Having looked at the Events Log in the modem I now knew that it was a modem issue.   A quick call to Telstra my ISP and they deleted the isps that were being blocked and allocated a new number. Oddly enough the Technical Support officer said that a lot of customers had been complaining about being blocked from sites like Facebook, Amazon and Ebay. Just my luck, they are all the sites that I can access and spend way too much time/money on! They would have been doing me a favour locking me out of them.

Moral of the story – sometimes it could be the simplest fixes that cause the biggest headaches 🙂

If you were expecting more posts from me in January or a comment approved now you know the reason that I’ve been slack 🙂

Here’s hoping that February is better!

About Leanne

My name is Leanne King and I'm an Australian internet marketer and WordPress fanatic. I share my knowledge of WordPress here on my blog, through my products, private coaching and in private forums. In my spare time I like to develop products for WordPress users that are easy to use.Find me on Google+

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